Inspired Electrical Terms And Conditions

About Us Inspired Electrical are an Internet discount shopping company completely dedicated to your total satisfaction. The products in this catalogue are a small cross section of the products we can offer.

If you have a specific requirement please e-mail us, if we can supply the products we will return a quotation which could save you £'s.

Making A Purchase Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "checkout" and you will be asked for a few details that we need to be able to satisfy your order.

We accept Visa, Mastercard, Switch, Solo and Electron.

Whilst every effort is made to ensure accuracy of description, specifications and pricing, Inspired Heating reserve the right to not accept your order. This will only occur in the extremely unlikely event that a mistake has been made on our web site. In this instance, you will be contacted with a full explanation and a corrected offer.

While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

All orders that you place on this website will be subject to acceptance in accordance with these terms and conditions.

The 'confirmation' stage sets out the final details of your order. Following this, we will send to you an order acknowledgement email detailing the products you have ordered. Please note that this email is not an order confirmation or order acceptance from Inspired Electrical.

Acceptance of your order and the completion of the contract between you and us will take place on despatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it.

Made To Order Products
Some items on our website are individually made to order, once ordered and confirmed these items can not be cancelled or returned as they are made at the customers request.

Shipping And Handling The price quoted is the price you pay on orders over £150, this applies to mainland England & Wales, a carriage charge may apply to some parts of Scotland and other extreme postal areas depending on location & the nature of the goods ordered. If you live in Scotland, we will contact you to advise if an additional carriage applies & if so how much. We will not process you order without your permission. In order to offer all products at the most competitive price, a small range of radiators incur an additional carriage charge for a palletted delivery - these products are clearly marked on our web site.

At present we are unable to deliver to the Channel Islands and Ireland.

If your total order value is less than £150 exclusive of VAT, a handling charge of £10.00 exclusive of VAT will be payable.

Delivery Schedule Delivery times vary from the next day to usually within 10 days - dependant on the product. All orders should be completed within 30 days. However, a few special order items may be in excess of 30 days and lead times for these product ranges are quoted on our online catalogue for your information. Orders are depatched from a local depot and we can normally deliver any day Monday to Friday that is convenient for you.

We recommend that you do not arrange a date with your installer until you are in full receipt of your goods and have inspected them for damage. We do our utmost to deliver goods as quickly as possible, however, we cannot take responsibility for any cost you may incur with your installer.

On arrival all goods must be inspected carefully for any signs of damage by the customer or agent, should you find any damage please ask the driver to take the goods back with them.

Please open all boxes or parcels as soon as they arrive, you have 7 days to notify Inspired Heating of any damage, shortages or incorrect items. If we are not notified of damage , shortages or incorrect items within this time, you agree to indemnify Inspired Heating in full against any losses we suffer as a result of your failure to notify us within 7 days.

PLEASE NOTE: Our suppliers will only make one delivery, If you are not at the delivery address to accept the delivery a charge will be made to deliver a second time. There will be one person per vehicle and for health and safety the driver is only contracted to deliver curbside, delivery inside a customers property is at the drivers discretion. For large and heavy items please ensure there will be adaquate assistance in helping the driver unload.

Delivery dates are approximate and no liability is accepted in respect of late deliveries, please do not arrange to install the items until after they have been delivered and checked for damage.

Please do not install your product if it is damaged, or incorrect as once it is installed you have agreed to it being in good condition.

If your address is difficult to find or there are any access issues then please advise us when placing your order to minimise any problems encountered during delivery. We always need to be informed if your property can not be reached with a HGV so that we can ensure a suitable vehicle is used.

Tax Charges All prices quoted on the catalogue include 20.0% VAT

Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee All of our products come with manufacturers guarantees, extended warranties on some items may be obtained direct from manufacturers.

This does not affect your statutory rights as a consumer

Reaching Us If you need to reach us, please email us on sales@inspiredelectrical.co.uk, alternatively, you can call us on 01452 543776, or fax us on 01452 549661 or write to us at Hollywell, Parton Road, Churchdown, Gloucester, GL3 2JH.

Privacy Policy Inspired Electrical do not disclose buyers information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' option.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Returns Policy Please make every effort to ensure the goods you order are suitable for your requirements.

Orders cancelled prior to delivery may still incur a charge due to administration costs and manufacturers restocking charges.

Please note that you will be responsible for the cost of returning the goods to us or our suppliers unless we delivered the goods to you in error or they are faulty. In the unlikely event of goods being delivered faulty or damaged these will be collected and exchanged free of charge. Please check goods immediately upon arrival and notify us within three days of delivery.

You have a seven working day "cooling off period " after delivery. Goods which are not required can be returned providing they are in their original packing and in a saleable condition. In these circumstances the following terms will apply:

All goods must be returned undamaged and in the original packaging. Return of goods is subject to our terms and conditions.

Returned goods received in a damaged condition for any reason will not be accepted for restocking.

A restocking charge of between 15% to 33% will apply in all cases but maybe reduced if it is agreed that the return forms part of an exchange for an alternative purchase.

Special order items will not be accepted for return.

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